It is never a fortunate situation when a heating and cooling system breaks down. Fortunately, J.E. Johnson employs a full staff of knowledgeable and trained technicians; specifically on all residential heating and cooling systems.
At J.E. Johnson a “Flat Rate” pricing structure is used to determine the pricing of any particular part or task that might be needed to fix and repair a furnace or air conditioner.
Our flat-rate system uses an average of how long it takes a novice technician and highly skilled technician to diagnose and fix the same problem, along with the part price and any local or state taxes. There is a travel and diagnostic fee of $¬¬89.50. After the technician completes the diagnosis, we will provide you with an estimate before completing any repair. Our Customer Assurance Plan members will receive $50.00 off of our standard travel and diagnostic fee and a 10% discount of the total repair up to $250.00.
We believe it is important for you to know that we are here to service our customers when they need service the most. We also believe it is important to be upfront and clear about repairing customer’s heating and cooling system.